XenApp & XenDesktop 7.x – Error “Incompatible Settings on SDK” on Delivery Groups


My colleague came across this error message while working with a customer where he had to prevent Citrix Desktops from being shown to users if they are in a particular AD group. He didn’t recall what he did wrong but he ended up with Desktops doubling up for a standard user who isn’t a member of exclusion group.

Inspecting the delivery group, he noticed Desktops per user settings  under User Settings has a different value “Incompatible Settings on SDK

desktopsperuser

Querying the Delivery group

Get-BrokerEntitlementPolicyRule

Going through the results, there is an additional desktop without any filtering applied. The fix is to remove the additional desktop. In his case, it was named was “Desktop_2”

Remove-BrokerEntitlementPolicyRule -Name "Desktop_2"

Running the get command shows the below results.. the second desktop is gone!!!

startbutton

Hopefully this helps someone.

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