Desktop Director is a tool that will utilize role-based permission sets to support the daily usage of Citrix products.
It enables support teams to perform basic maintenance tasks and to monitor and troubleshoot system issues.
Desktop Director 1.0 was introduced with XenDesktop 5 and Desktop Director 2.0 supports troubleshooting XenApp sessions.
Role-based access control – assign appropriate permissions to specific roles to perform certain operation. Full administrator can view all and make changes. Read-only administrator can view all but cannot perform tasks. Help desk administrator can perform day-to-day monitoring and maintenance tasks (restarting desktops or logoff sessions).
The below guide gives a quick insight on how the version 2.1 differs from previous releases of DD.