Internet Explorer 8 doesn’t store passwords in Citrix XenApp 6.5

I have been looking into an issue for quite sometime where users were unable to populate the saved passwords in Internet Explorer 8 running on XenApp 6.5. The below steps outlines the procedure that I followed to fix the issue.

Our Environment:-

XenApp 6.5 with Citrix UPM 4.1.1 and Internet Explorer 8

  • The first thing that I checked was the exclusion list where IE stores its cookies and saved passwords. That wasn’t the issue in our case.
  • Ensure that the Citrix UPM setting “Process internet cookies on logoff” is Enabled as below


  • Also ensure that the below settings are in place


The above settings fixed the issue in my case. I hope it helps someone … Cheers